Non-delivery, defective goods and failed testing

Chinese Supplier Dispute Lawyer

We help overseas buyers assess Chinese supplier disputes involving non-delivery, defective goods, failed product tests and unrecovered payments. If goods are held at customs, start with the stated reason, agreed standards, supplier identity and evidence.

The problem

What went wrong with the order?

Identify whether the problem is non-delivery, defective goods, a restricted-substance test failure, or a customs hold caused by documents or labelling. We assess the supplier obligations, evidence and China-side claim. Overseas customs procedures require qualified local advice where needed.

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Routes and remedies to assess

The contract, evidence, forum and applicable law determine which options are available.

  • Assess return of advance payments, termination and damages where legally supported.
  • Review agreed quality standards, inspection procedures and notice records.
  • Preserve original electronic records and arrange appropriate product evidence collection.
  • Review the governing law, any applicable CISG issues and the court or arbitration clause.

From assessment to the next procedural step

These are stages, not promised completion dates. Service, objections, evidence, appeals and assets affect timing.

Step 1Assessment

Review the record

Confirm the parties, facts, forum and commercial objective.

Step 2Preparation

Close evidence gaps

Prepare authority, evidence, translations and any urgent application.

Step 3Proceedings

Pursue the selected route

Address filing, service, objections and evidence under the applicable procedure.

Step 4Follow-through

Assess settlement or collection

Review the result, reachable assets and the costs of the next step.

What to prepare for an assessment

  • Purchase order, specifications, samples and agreed delivery or inspection terms.
  • Bank receipts and the payment recipient's identity.
  • Complete customs notices and laboratory reports, tested parameters and limits, sampling records, batch identifiers and response deadlines.
  • Shipping and storage records, retained sample locations, defect notices and an itemized loss record.
  • Complete communications, refund promises and the supplier's Chinese legal name.

Costs, timing and recovery risk

Budget separately for legal work, court fees, translation, authentication, expert evidence and any preservation security or insurance. The amount disputed is not the amount recoverable. Obtain a scope-specific proposal and reassess costs if the forum, evidence or asset picture changes.

Plan the overall litigation budget · Check court fee categories

Related preparation and counsel

Meet our PRC-licensed lawyers · Read official court cases

Common questions

A failed test does not automatically establish a full refund. Review the agreed standard, destination requirements communicated to the supplier, the reason for the hold and the link between the sample and shipment. Product defects and missing import paperwork can raise different responsibility questions.

Start with the order or contract, payment records, and the complete test report or customs notice. In your initial inquiry, summarize the problem and any deadline. We will explain how to share documents and identify further records needed.

The payment terms, reason for non-performance and available remedies need review. The English word deposit does not by itself establish a particular legal remedy.

Review which entity contracted, received payment and undertook obligations. Common ownership or a shared contact does not automatically make both liable.

Record their location, condition and chain of custody. Evidence collection and any local assistance must be planned for that location and the intended proceeding.

Think this is your situation?

Send a short summary, the amount involved and any approaching deadline. We identify the information needed for assessment and provide a scope and fee proposal before engagement.

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